Returns, refunds and shipping
What happens if something does not fit, does not arrive, or is not what you expected.
Short version: if a support product does not suit you, bring it back within 30 days in resalable condition and we will refund it. The detail below covers the exceptions.
Returns
Unopened, unused items may be returned within 30 days of purchase for a full refund to the original payment method. Bring the item and your receipt to the front desk, or contact us and we will send return instructions.
Items that have been used — a pillow slept on, insoles walked in, a brace worn — can be returned within 30 days if they are clean and complete. Where an item cannot be resold for hygiene reasons, we will say so before you send it rather than after.
Kinesiology tape, and any item sold as a sealed hygiene product, cannot be returned once the seal is broken unless it is faulty.
Refunds
Refunds are issued to the card used for the purchase once the item is back with us, usually within three business days. Your bank then takes its own time, typically five to ten days, to show it.
Shipping charges are refunded only where the item was faulty or we sent the wrong thing. Otherwise the return postage is yours.
Faulty or damaged items
Tell us within 14 days of delivery — email admin@100yearlifestyle.com or call (770) 509‑9938 — with a photograph if the damage is visible. We replace or refund faulty items in full, including postage both ways, and we do not ask you to deal with the manufacturer on our behalf.
Shipping and collection
Most items can be collected from the office during opening hours, at no charge, and that is usually the fastest option for patients.
Orders shipped within the United States are dispatched within two business days and typically arrive within three to seven business days. Delivery estimates are the carrier's, not a guarantee.
Services, deposits and gift cards
A massage session or a new-patient visit deposit can be canceled or rescheduled up to 24 hours before the appointment for a full refund. Inside 24 hours the deposit is retained, because the time was held for you and cannot be re-booked at short notice.
Gift cards are not refundable for cash, do not expire, and can be used against any product or service at the practice.
How to reach us
Any question about an order: admin@100yearlifestyle.com or (770) 509‑9938. If something has gone wrong with a purchase, contact us before disputing it with your card company — it is nearly always faster, and we would rather fix it.
Questions about any of this?
Call (770) 509‑9938 and ask. A real person answers.